Standby Contacts & Dispatch Schedules
South Service Unit (SSU)
Handles the south section of Hillsborough County for Median maintenance and road concerns such as roads blocked, flooded or washed out.
Possible Depression on public property Email List: Joel Dodge, Juan Olivero-Lopez, Eric Harris, CSC Help
| South Service Unit | ||
|---|---|---|
| Main Number (Business Hours Only) | (813) 671-7624 Ext. 41524 Ext. 41583 |
Dial the main number, then one of the listed extensions.
|
| Business Hours (except holidays) | Mon - Fri |
7:00 a.m. to 3:30 p.m. |
| Non-Business Hours (Includes nights, weekends, and holidays) Jan 1st , Jan 18th May 31st July 5th Sep 6th Nov 11th , Nov 25th , Nov 26th Dec 24th , Dec 27th |
Mon - Thurs | 3:30 p.m. to 6:59 a.m. |
| Fri - Mon | 3:30 p.m. to 6:59 a.m. | |
| Non-Business Hours Dispatch Contact Information | ||
| Contact Name | Contact Number | Contact Frequency |
| Primary Tech on Duty | (813) 298-3008 | Call 3 times, 10 minutes apart, before calling Secondary Tech |
| Secondary Tech on Duty | (813) 455-1953 | Call 3 times, 10 minutes apart, before attempting Superintendent or Manager |
| If No Response from Primary or Secondary Tech: | ||
| Operations Superintendent, Joel Dodge | (813) 460-3114 | Call after 6 attempts to Primary and Secondary tech have been made |
| Section Manager, Juan Olivero-Lopez | (813) 399-2293 | Call after 6 attempts to Primary and Secondary tech have been made |
West Service Unit (WSU)
Handles the west section of Hillsborough County for median maintenance and road health & safety concerns such as roads blocked, flooded or washed out.
Possible Depression on public property Email List: Kai Axelson, Hanna Burger George Grause, Steven Kynerd, Doug Meighen, Humberto Mont, Gary Mosby, Patrick Murray, Donald Nicholson, Larry Oliver, Brian Jones, CSC Help
| West Service Unit | ||
|---|---|---|
| Main Number (Business Hours Only) | (813) 442-9304 | No limit to number of attempts during normal business hours |
| Business Hours (except holidays) | Mon - Fri | 7:00 a.m. to 3:30 p.m. |
| Non-Business Hours (Includes nights, weekends, and holidays) Jan 1st , Jan 18th May 31st July 5th Sep 6th Nov 11th , Nov 25th , Nov 26th Dec 24th , Dec 27th |
Mon - Thurs | 3:30 p.m. to 6:59 a.m. |
| Fri - Mon | 3:30 p.m. to 6:59 a.m. |
|
| Non-Business Hours Dispatch Contact Information | ||
| Contact Name | Contact Number | Contact Frequency |
| Primary Tech on Duty | (813) 298-3000 | Call 3 times, 10 minutes apart, before calling Secondary Tech |
| Secondary Tech on Duty | (813) 455-1708 | Call 3 times, 10 minutes apart, before attempting Superintendent or Manager |
| If No Response from Primary or Secondary Tech: | ||
| Operations Superintendent, Doug Meighan | (813) 625-1918 | Call after 6 attempts to Primary and Secondary tech have been made |
| Section Manager, Fred Hartless | (813) 557-8421 | Call after 6 attempts to Primary and Secondary tech have been made |
East Service Unit (ESU)
Handles the eastern side of Hillsborough County for median maintenance and road health and safety concerns, such as blocked, flooded, or washed out roads.
Click here to send an email to ESU for Health & Safety.
Possible Depression on public property Email List: Kilby Morris, Bruce Harvey, Donna Budke, Corey Hinson, Avery Brown, Gary Mosby, Kandyce Smith, Patrick Murray, CSC Help
| East Service Unit | ||
|---|---|---|
| Main Number (Business Hours Only) | (813) 757-3757 | No limit to number of attempts during normal business hours |
| Business Hours (except holidays) | Mon - Fri | 7:00 a.m. to 3:30 p.m. |
| Non-Business Hours (Includes nights, weekends, and holidays) Jan 1st , Jan 18th May 31st July 5th Sep 6th Nov 11th , Nov 25th , Nov 26th Dec 24th , Dec 27th |
Mon - Thurs | 3:30 p.m. to 6:59 a.m. |
| Fri - Mon | 3:30 p.m. to 6:59 a.m. |
|
| Non-Business Hours Dispatch Contact Information | ||
| Contact Name | Contact Number | Contact Frequency |
| Primary Tech on Duty | (813) 399-1674 | Call 3 times, 10 minutes apart, before calling Secondary Tech |
| Secondary Tech on Duty | (813) 455-0381 | Call 3 times, 10 minutes apart, before attempting Superintendent or Manager |
| If No Response from Primary or Secondary Tech: | ||
| Operations Superintendent, Corey Hinson | (813) 399-2289 | Call after 6 attempts to Primary and Secondary tech have been made |
| Section Manager, Tiger Harvey | (813) 460-4880 | Call after 6 attempts to Primary and Secondary tech have been made |
Traffic & Pedestrian Signals (Signals)
Handles all illuminated indicators that are meant to warn or direct traffic and pedestrians. Includes signal timing problems, lights that are flashing when they should not be, and signals that are dark or have blown bulbs.
Signals Health & Safety Email List: Kyla Fischer, Harriet Brown, Gail Truman, Martin Solano, Patrick Murray, Gary Mosby, PWCustomerResolution, CSC Help
| Traffic Signals / Streetlights | ||
|---|---|---|
| Traffic Operations (Business Hours Only) | (813) 612-7900 | |
| Business Hours (except holidays) | Mon - Fri | 7:00 a.m. to 3:30 p.m. |
| Non-Business Hours (Includes nights, weekends, and holidays) Jan 1st , Jan 18th May 31st July 5th Sep 6th Nov 11th , Nov 25th , Nov 26th Dec 24th , Dec 27th |
Mon - Thurs | 5:00 p.m. to 6:59 a.m. |
| Fri - Mon | 5:00 p.m. to 6:59 a.m. |
|
| Non-Business Hours Dispatch Contact Information | ||
| Contact Name | Contact Number | Contact Frequency |
| Primary Tech on Duty | (813) 614-4096 | Call 3 times, 10 minutes apart, before calling Secondary Tech |
| Secondary Tech on Duty | (813) 625-0881 | Call 3 times, 10 minutes apart, before attempting Superintendent or Manager |
| If No Response from Primary or Secondary Tech: | ||
| Section Manager, Kyla Fischer | (813) 480-7282 | Call after 6 attempts to Primary and Secondary tech have been made |
Important: For the Primary and Secondary technicians, make 3 call attempts 10 minutes apart before moving on to the next contact phase.
Traffic Operations Signs (Signs)
Handles sign problems that require immediate response (health and safety matters) for Stop, Yield, Do Not Enter, One Way, and Wrong Way signs.
Signs Health & Safety Email List: Kayla Fischer, Harriet Brown, Eric Tidwell, Gail Truman, PWCustomerResolution, CSC Help
| Traffic Signs | ||
|---|---|---|
| Traffic Signs Operations (Business Hours Only) | Regular Calls: (813) 635-5400 For Health and Safety: (813) 612-7900 |
|
| Business Hours (except holidays) | Mon - Fri | 7:00 a.m. to 3:30 p.m. |
| Non-Business Hours (Includes nights, weekends, and holidays) Jan 1st , Jan 18th May 31st July 5th Sep 6th Nov 11th , Nov 25th , Nov 26th Dec 24th , Dec 27th |
Mon - Thurs | 3:30 p.m. to 6:59 a.m. |
| Fri - Mon | 3:30 p.m. to 6:59 a.m. |
|
| Non-Business Hours Dispatch Contact Information | ||
| Contact Name | Contact Number | Contact Frequency |
| Primary Tech on Duty | (813) 614-4010 | Call 3 times, 10 minutes apart, before calling Secondary Tech |
| Secondary Tech on Duty | (813) 625-0912 | Call 3 times, 10 minutes apart, before attempting Superintendent or Manager |
| If No Response from Primary or Secondary Tech: | ||
| Section Manager, Kyla Fischer | (813) 480-7282 | Call after 6 attempts to Primary and Secondary tech have been made |
Important: For the Primary and Secondary technicians, make 3 call attempts 10 minutes apart before moving on to the next contact phase.
Specialized Services
Handles alarms sounding and any other emergency issues at storm water pump stations.
| Specialized Services | ||
|---|---|---|
| Specialized Services (Business Hours Only) | (813) 744-5671 | |
| Business Hours (except holidays) | Mon - Fri | 7:00 a.m. to 5:00 p.m. |
| Non-Business Hours (Includes nights, weekends, and holidays) Jan 1st , Jan 18th May 31st July 5th Sep 6th Nov 11th , Nov 25th , Nov 26th Dec 24th , Dec 27th |
Mon - Thurs | 5:00 p.m. to 6:59 a.m. |
| Fri - Mon | 5:00 p.m. to 6:59 a.m. |
|
| Non-Business Hours Dispatch Contact Information | ||
| Contact Name | Contact Number | Contact Frequency |
| Pump Station Call-Out Contact | (813) 625-0919 | Call 3 times, 10 minutes apart, before next contact |
| If No Response from the Pump Station Call Out Contact: | ||
| Operations Superintendent, Don Heisserer | (813) 334-1463 | |
| Section Manager, Houston Merritt | (813) 598-9652 (Personal) | |
Important: For the Primary and Secondary technicians, make 3 call attempts 10 minutes apart before moving on to the next contact phase.
Maintenance of Traffic (MOT)
Handles temporary traffic control devices such as emergency signage, cones, and barricades to close lanes or roads.
MOT / TTC Health & Safety Email List: Kayla Fischer, Harriet Brown, Eric Tidwell, Gail Truman, PWCustomerResolution, CSC Help
| MOT | ||
|---|---|---|
| MOT (Business Hours Only) | (813) 612-7900 | |
| Business Hours (except holidays) | Mon - Fri | 7:00 a.m. to 5:00 p.m. |
| Non-Business Hours (Includes nights, weekends, and holidays) Jan 1st , Jan 18th May 31st July 5th Sep 6th Nov 11th , Nov 25th , Nov 26th Dec 24th , Dec 27th |
Mon - Thurs | 5:00 p.m. to 6:59 a.m. |
| Fri - Mon | 5:00 p.m. to 6:59 a.m. |
|
| Non-Business Hours Dispatch Contact Information | ||
| Contact Name | Contact Number | Contact Frequency |
| Primary Tech on Duty | (813) 298-3025 | Call 3 times, 10 minutes apart, before calling Secondary Tech |
| Secondary Tech on Duty | (813) 415-4414 | Call 3 times, 10 minutes apart, before attempting Superintendent or Manager |
| If No Response from Primary or Secondary Tech: | ||
| Section Manager, Kyla Fischer | (813) 480-7282 | Call after 6 attempts to Primary and Secondary tech have been made |
Important: For the Primary and Secondary technicians, make 3 call attempts 10 minutes apart before moving on to the next contact phase.